Medical services consumer profile
Connection with physicians
Satisfaction from the provided services
Needs & Preferences
Optimization of catchment area
Potentially suboptimal spatial health accessibility of patients.
Maximization of patient value
Identify the economic impact of patient navigation in the Healthcare unit to increase revenue per patient through efficient cross, deep & up selling activities.
Development of innovative products & services based on patient understanding. Using VOC surveys as a tool to reveal customer’s feedback and improve decision making that contribute to a positive return on investment.